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Delivery Information

Terms Of Delivery

All prices are in Euro and include value added tax. The freight costs DO NOT INCLUDE import taxes or customs!

Times For Delivery / Availability

All articles displayed in the shop are available to ship immediately, the only exception being brand new articles on pre-order status.

We will ship with DHL the same day if you order weekdays (Monday – Friday) before 1 pm and pay with PayPal. Orders by advance payment will be shipped once your payment has been credited to our account. If we have received no proof of payment within 14 days of ordering, the order shall be automatically cancelled.

Orders from outside Germany will be shipped once all articles in your order are available to ship. We will ship by registered mail with German Post.

Tracking

For delivery addresses inside Germany, you will receive a shipping confirmation mail including a DHL tracking number. With that you can track your shipment: www.dhl.de

For delivery addresses outside Germany, we do not offer full tracking since this would drive your shipping costs up considerably. We offer a registered mail tracking code through the German Post. This way we can offer very affordable shipping rates.

Delivery

DHL or local post will usually only attempt delivery of your package once. If you are not present, then they will leave notification at your address, informing you whether the package has been delivered to a neighbour or whether you have to pick it up at the post office where it will be stored for the next 7 days. If you don’t pick up the package or refuse its delivery, there will be additional costs for its return to us which we shall deduct from any refund payment to you.

Shipping Costs

Germany:
Up to 1.0 kg = EUR 3.89 (approx. 1 - 9 CDs)
Up to 2.0 kg = EUR 4.89 (approx. 10 - 19 CDs)

European Union (EU):
Up to 0.5 kg = EUR 3.89 (approx. 1 - 4 CDs)
Up to 2.0 kg = EUR 7.89 (approx. 5 - 18 CDs)
Up to 5.0 kg = EUR 14.89
Up to 10.0 kg = EUR 19.89
Up to 20.0 kg = EUR 29.89

Norway, Switzerland and rest of the world:
Up to 0.5 kg = EUR 4.89 (approx. 1 - 4 CDs)
Up to 1.0 kg = EUR 9.89 (approx. 5 - 9 CDs)
Up to 2.0 kg = EUR 14.89 (approx. 10 - 18 CDs)
Up to 5.0 kg = EUR 29.89
Up to 10.0 kg = EUR 49.89
Up to 20.0 kg = EUR 69.89

FSK 18

If your order contains a title rated 18 years or older (FSK 18), and your delivery address is in Germany, then you will be required to personally accept delivery, and to show either your passport or ID card. Please note that the personal details you enter on your order must be complete and correct and must be a 100% match with the details in your passport or ID card, otherwise DHL is not permitted to hand over your order! For this service we must charge EUR 4.89 per delivery. If you are not personally present at the time of delivery, then you will receive a notification card with the address of the post office holding your delivery. You have one week’s time to personally pick up your delivery at that post office, showing your ID card or passport.

Customer Service

Please send an email to info@rubydon.de if you have any questions or problems. You can also reach us by phone (+49 4329 911 7979) Monday – Friday from 9 am until 12 pm.

Returns

If you have received a faulty or wrong article, then you can easily return it by completing the product returns form on our site under Info & Service. Our customer service will send you a postage sticker for return delivery. See Terms And Conditions - §8 - Exclusion of return / revocation for special return rules.

* All prices incl. tax and excl. freight